Privacy policy
Konser by SerMorpheus
Welcome to the KONSER platform directly operated by PT Likuid Jaya Inisiasi (“KONSER”). KONSER is committed to be responsible based on laws and regulations on privacy applicable in Indonesia (“Privacy Law”) and is fully committed to respect privacy rights and issues of all Member registered in our platform.
The following Privacy Policy provides an explanation of how KONSER, along with terms of use of KONSER platform as set out in “Terms & Condition” and other Information stated in KONSER website, stipulates the basis in collecting, storing, using, processing, controlling, transferring, disclosing, and protecting Personal information of Member which KONSER has obtained and collected from Member consisting of personal data of Member which Member uses while performing registration, accessing, and using services in KONSER platform.
It is important for Members to be aware of and understand this Privacy Policy along with other applicable information, which will be used as the basis of management of personal data of Member. This Privacy Policy (“Privacy Policy”) is designed to help Member to understand how KONSER collects, uses, discloses, and/or processes personal data a Member entrusts to KONSER which KONSER has about Member, whether at present or in the future, and to help Member to make the right decision prior submitting personal data of Member to KONSER. By continuing to access and always using KONSER Services, the Member is here by deemed to agree with all Privacy Policies stated in KONSER platform along with the amendments thereto.
IN THE EVENT THAT MEMBER DOES NOT PERMIT THE PROCESSING OF PERSONAL DATA OF MEMBER AS EXPLAINED IN THIS PRIVACY POLICY, WE DO NOT ADVISE TO USE KONSER SERVICES OR TO ACCESSKONSER PLATFORM. In the event that KONSER makes any amendment to KONSER Privacy Policy, KONSER will post such amendment or the Privacy Policy which has been amended on KONSER Platform. KONSER has full rights to amend this Privacy Policy at any time without requiring approval from Member but by referring to the applicable laws and regulations.
This Privacy Policy includes matters as follows:
1. Personal Information obtained and collected by KONSER
• Personal Information is any form of Information whether or not recorded in material form, and based on such information, the identity of a person can be directly seen or identified and reasonably known and can be directly ensured by an organization or entity which collects such information, or when combined with other information, which can directly or indirectly identify a person, and which can or may be accessed by an authorized Party in case any issue arises.
• While Member is using KONSER Services, KONSER may collect Personal Information of Member, including but not limited to the following:
a. Identity data, such as name, gender, profile picture, and date of birth;
b. Contact data, such as delivery, electronic mail address, and phone number;
c. Account data, such as bank account and payment card details included or account used, the name of the issuer of that payment card or account, the name of the holder for that payment card or account, the identification number of that account or payment card, the verification code of that payment card or account, and the expiration date of that payment card or account, as applicable, financial history (including but not limited to payment card or account transaction history, payment card or account details and mapping and/or payment card or account status and states) and credit score. ;
d. Transaction Data such as includes details on payments or transfers made through any electronic money and/or Service provided by us such as information relating to the utilization, payment, recipient details (including their account details), amount of payment paid, bill details, and invoice details and order or purchase of event ticket or history of transactions performed by Member while using KONSER platform.
e. Technical data, such as Internet Protocol (IP) address, login data, type and version of browser, settings of time and location cone, type and version of browser
plug-in, operating system and platform, identity of device and device-related matters while using KONSER platform;
f. Profile data, such as username and password, purchase, order or preference intention, and response to reply and survey;
g. Usage data, such as information on how Member uses KONSER platform, products, and Services;
h. Location data, namely the method used by Member while taking and sharing location with KONSER in the form of picture or video and uploading them to KONSER platform;
i. Biometric data, namely sound file when Member uses the feature of face or other body part and sound or others which become the feature of device by uploading it to the platform;
j. Marketing and correspondence data, namely matters related to preferences of Member in receiving marketing materials from KONSER and third parties (including our agents, vendors, suppliers, contractors, partners and any others who provide services to us or you, perform functions on our behalf, or whom we enter into commercial collaboration with) and communication preferences of Member.
• Member agrees not to submit any information which is inaccurate or misleading, and Member agrees to inform about the inaccuracy or change of such information. KONSER has the right of discretion to require further documentation to perform verification of information submitted by Member.
2. Use of Data by the platform and ability of KONSER to receive personal data of Member in the situations as follows:
• When a Member creates an account on the KONSER platform which is divided into individual and corporate as follows:
a. Individual
1) The identity card numbers that can be used are: Identity Card (KTP);
2) Name (in accordance with the attached personal identity);
3) Address (in accordance with the attached identity);
4) Place and date of birth (in accordance with the attached identity);
5) Photo of a valid identity card. Identity cards that can be used are: Identity Card (KTP)
6) Occupation;
7) Phone number or cell phone (number must be active and used personally);
8) Email (electronic mail address) that is active.
b. Company
1) Name of President Director (in accordance with the attached ID);
2) Name of the Company (in accordance with the attached ID);
3) Address (in accordance with the attached ID);
4) Active email (electronic mail address);
5) Phone or mobile number (number must be active and used personally);
6) Photo of a valid identity card. Identity cards that can be used are: Identity Card (KTP) of the President Director;
7) Company Deed;
8) SIUP (Trading Business License) is not mandatory;
9) NIB (Business Identification Number) is not mandatory;
10) NPWP (Taxpayer Identification Number) is not mandatory;
• When Member uses a feature or function available on KONSER platform;
• When Member registers for a service of KONSER platform or purchases an event ticket available on KONSER platform;
• When Member records and uploads a user-generated content to KONSER platform;
• When Member participates in a promotion or survey;
• When Member participates in an activity or campaign on KONSER platform;
• When Member logs into their account or interacts with KONSER through external service or application;
• When Member interacts with us off-line, including when Member interacts without sourced employees of KONSER off-line.
3. Use of Data
KONSER may use all or some data obtained and collected from Member as referred to in the previous section for matters as follows:
• To identifying and register Member as user and to administer, verify, deactivate, or manage account of Member;
• To facilitate or enable any verification which we consider necessary before KONSER provides services to Member or before we register Member as user, including the Know Your Customer process;
• To enable KONSER to provide, process, and facilitate, orders and payment transactions;
• To facilitate Member Service in implementing instruction of Member, dealing with or responding to any question raised by (or supposedly raised by) Member and/or on behalf of Member.
• To communicate with Member and send information in connection with the use of platform, including but not limited to information about any update as well as support which may be required from time to time to ensure continuity of KONSER Services;
• To inform Member about any update to KONSER platform or update to services provided;
• To monitor and analyze activity, behavior, and demographic data, including habits and responsiveness of KONSER to various services available on the platform;
• To send Member direct or targeted marketing communication, advertising, promotion, survey, and special offer or promotion;
• To use information obtained from Member for the purpose of research, analysis, development, and testing of product in order to improve safety and security of services on the Website, as well as for developing new feature and product;
• To perform monitoring or investigation of suspicious transactions or transactions indicated of containing the element of fraud or violation against the Terms and Conditions or the applicable legal provisions, as well as to take the necessary actions as follow-up of the result of monitoring or investigation of such transactions;
• In certain situations, KONSER may need to use or disclose User’s data for the purpose of law enforcement or for the fulfilment of requirements of the applicable laws and regulations, including in the event of any dispute or legal proceeding between Member and KONSER;
• Any other purpose which KONSER will inform Member Member when obtaining approval from Member is collectively referred to as (“Purpose”);
• Due to Purpose, KONSER will / may collect, use, disclose, or process personal data of Member depending on the situation encountered, and it is possible that such purpose is not stated above. However, KONSER will inform Member about any other purpose of that kind when obtaining approval from Member, except for data processing which applies without approval from Member permitted by the Privacy Law.
4. Disclosure of Personal Data of Member
KONSER guarantees that there is no sale, leakage, transfer, distribution, or lending of personal data of Member to other party, without permission from Member, except in the event of occurrence of the following matters or events:
• When there is requirement for disclosure of data of Member to other party assisting KONSER in providing services on KONSER platform and processing any form of activities of Member on KONSER platform, including but not limited to transaction process, payment verification, etc.;
• KONSER may provide and make available relevant data or information to KONSER business partner in accordance with rules of approval from Member to use business partner’s services, which are included in the application, website, or other platform which integrates API or its services, or business partner with whom KONSER has cooperated to deliver forms of promotional services, contest, or other dedicated matters;
• Other matters required by KONSER such as banking, payment, and other services with Member, in this case including settlement of obstacles and other matters;
• KONSER may provide relevant information to vendor, consultant, marketing partner, research firm, or similar service providers;
• KONSER may share information of Member to its subsidiaries and affiliates to help in maximizing or providing services as well as data processing for and on behalf of KONSER;
• KONSER discloses data of Member in an effort of complying with and fulfilling legal obligations and/or based on valid requests from Similar Law Enforcement Agencies and Apparatus.
5. Storage and Deletion of Information
• Personal Information of Member will only be stored as long as necessary for fulfilling the purpose of its collection, or as long as such storage is required or allowed by the applicable laws and regulations. KONSER will stop storing Personal Information, or delete the purpose of linking such Personal Information to you as an individual, as soon as it is considered that the purpose of collection of such Personal Information does not require storing Personal Information anymore and the storage is not necessary anymore for business or legal purposes.
• Personal Information of Member collected by KONSER may be stored, transferred, or processed by a third-party service provider. KONSER will take reasonable effort to ensure that all of such third-party service providers provide a level of protection equivalent to the commitment of KONSER based on this Privacy Policy.
• Personal Information of Member may also be stored or processed outside the country of the Member by a party working for KONSER in other country, or by third party (including our agents, vendors, suppliers, contractors, partners and any others who provide services to us or you, perform functions on our behalf, or whom we enter into commercial collaboration with) or affiliate of KONSER. In this case, KONSER will ensure that such Personal Information continues to be a subject of level of protection equivalent to those required in the law of the country (and, in any case whatsoever, in line with our commitment in this Privacy Policy).
• You as Member may withdraw your consent to any or all collection, use or disclosure of your Personal Information at any time by giving us reasonable notice in writing using the contact details stated below. Depending on the circumstances and the nature of the consent which you are withdrawing, you must understand and acknowledge that after such withdrawal of consent, you may no longer be able to use KONSER Platform and services. A withdrawal of consent by you may result in the termination of your account or of your contractual relationship with us, with all accrued rights and obligations remaining fully reserved. Upon receipt of your notice to withdraw consent for any collection, use or disclosure of your Personal Information, we will inform you of the likely consequences of such withdrawal so that you can decide if indeed you wish to withdraw consent.
6. Personal Data Protection of Member
• KONSER applies various safety measures and strives to ensure Personal Data of Member in the KONSER system. Personal data of Member is kept behind a secure network and only accessible by a small number of employees having special access right to the system. Nevertheless, the absence of absolute guarantee or security is unavoidable.
• KONSER will keep personal data in accordance with the Privacy Law and/or other applicable laws. Namely, KONSER will destroy or anonymize personal data of Member KONSER reasonable deems that (i) the purpose of personal data which have been collected is not functioned anymore by the storage of such personal data; (ii) the storage is not necessary anymore for any legal or commercial purposes whatsoever; and(iii) there is no instruction letter legitimating further retrieval of personal data. In the event that a Member stops using KONSER Platform, or the license of a Member to use Platform and/or Services is terminated or revoked, KONSER may continue to keep, use, and/or disclose personal data of Member in accordance with the Privacy Policy and obligations of KONSER under the Privacy Law. Subject to the applicable law, KONSER may securely dispose of personal data of Member without any prior notification to Member.
7. Information on children
Services are not intended for children aged less than 18 years. KONSER does not intentionally collect or store personal data or any non-personal information from any person aged less than 18 years and any part of Platform or other Services of KONSER is not intended for children aged less than 17 years. As parent or legal guardian, please do not give permission to children under your care to submit personal data to KONSER. In the event that personal data of children aged less than 18 years under your care are opened to KONSER, you hereby consent to the processing of personal data of the child and accept and agree to be bound to this Privacy Policy on behalf of such child. KONSER will close any account used exclusively by such children and will eliminate and/or delete any personal data KONSER believes to be sent without consent of parent or legal guardian by a child aged less than 18 years.
8. Disclaimer of Security and Third-Party Website
• KONSER DOES NOTGUARANTEE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THE MEMBER SUBMITSON A THIRD-PARTY WEBSITE. KONSER has indeed implemented a variety of security measures to maintain the safety of personal data of Member with or under the control of KONSER. Personal data of Member are kept behind a secure network and only accessible by a limited number of persons having special access right to the system, who are obligated to keep the confidentiality of such personal data. In the event that the Member places an order or accesses personal data, KONSER offers the use of a secure server. All personal data or sensitive information submitted by Member are encrypted into our database and can only be accessed as stated above;
• In an effort to provide Member with increasing value, KONSER may choose various third-party websites to be linked to, and to frame them in the Platform. KONSER may also participate in co-branding and other relationships to offer e-commerce as well as other services and features to KONSER visitors. All of these linked websites have separate and independent privacy policy and security settings. Even if a third party is affiliated to KONSER, KONSER has no control over these linked websites, since each of them has privacy and data collection practices separated from KONSER. It is possible that data collected by KONSER co-branding partner or third-party website (even if it is offered on or through KONSER Platform) are not received by KONSER;
• Therefore, KONSER is not responsible or accountable for content, security settings (or the absence of security settings), and activities of these linked websites. These linked websites are only for the convenience of Member, and therefore Member accesses them at the Member’s own risk. Nevertheless, KONSER strives to protect the integrity of and/or KONSER Platform and links placed on each website, and therefore, KONSER welcomes any feedback on these linked websites (including, but not limited to, in the event that a certain link is not functioning).
9. Member Rights
You may have certain rights under Applicable Law to request us for access to, correction of and/or deletion of your Personal Information in our possession and control. To the extent these rights are available to you under Applicable Law, you may exercise these rights by contacting us at the details provided in the section below.
We reserve the right to refuse your requests for access to, correction of and/or deletion of, some or all of your Personal Information in our possession or control if permitted or required under any Applicable Law. This may include circumstances where the Personal Information may contain references to other individuals or where the request for access or request to correct is for reasons which we reasonably consider to be trivial, frivolous or vexatious. Subject to Applicable Law, we reserve the right to charge an administrative fee for any access and/or correction requests.
10. Update and/or Amendment of Privacy Policy
KONSER may update this Privacy Policy at any time, and we shall notify you of the updated versions via our Applications or your registered email with us. KONSER hereby advises Member to read carefully and always recheck every page of this privacy policy from time to time to find out about any changes which have been made to this Privacy Policy.
11. Questions, Issues, or Complaints
If Member has any questions, issues, or complaints regarding KONSER privacy policy practices, please contact us by e-mail at hello@SERMORPHEUS.com